How we helped
The team started looking at different ways to provide value for Cover-More diverse employee demographic, including the employees who need to be on the phone at scheduled times throughout the day, and had limited control over their schedule.
“We wanted to provide a benefit employees could access at a time that suited them. For some people that had to be during their lunch break or during the commute home, or even while they’re online shopping," Chloe says.
After looking at different platforms, Reward Gateway’s all-in-one employee engagement hub ticked the boxes. The ability to provide employee discounts, recognition and reward, and communications, in one central, mobile accessible platform made it the solution Cover-More was looking for.
Cover-More launched a program called "Altitude", which gives employees the ability to send each other eCards any time to recognise those moments where they demonstrate the company’s five core values: Excellence, Commitment, Independence, Integrity and Compassion. It also provides employees access to discounts at hundreds of major retailers, giving employees the ability to save money daily and amplify their disposable income. The People and Culture team also publishes company news on Altitude, making it a one-stop-shop for the information, recognition and benefits that bring Cover-More’s fun, friendly and supportive culture to life.
The results
Two years after launching Altitude, Cover-More is still reaping the benefits of launching a fantastic programme. The organisation’s wellbeing score rose 8.6% to 6.9 – the highest it has ever been, and employee engagement has improved. Employees have also saved over $45,000 through the programme.
Recognition flows freely across different areas of the organisation and eCards are published on Altitude’s recognition wall. This allows employees to see how their company values come to life for specific roles, and what colleagues in different teams are achieving on a regular basis.
Receiving regular performance reports and guidance about how Cover-More can best utilise their platform’s features to improve engagement provides the People and Culture team support for Altitude’s ongoing success.
“The thing our team talks about often is how great Reward Gateway are to deal with. You can have an amazing platform, but if it's difficult to use or challenging to deal with the vendor, then no one's going to get the most value out of it,” Chloe says. “We love our programme and look forward to taking it to the next level and investing more in our people.”
