Industry:
Technology
Number of employees:
350
Number of locations:
Primarily remote workforce
Platform features:
Employee Discounts, Cycle to Work, Reward & Recognition, Employee Communications, Employee Wellbeing, SmartTech™
How we helped
To address these challenges, Correla worked with Reward Gateway to implement a comprehensive employee benefits and engagement platform, ensuring a seamless transition from the old platform to the new one with a quick timeline to launch. A new centralised hub called “Count Me In” provided a richer, more attractive and branded environment for Correla’s employees to access their benefits, as well as a more user-friendly environment for employees and the People Services team. By providing a new Reward & Recognition platform which removed paper forms and a clunky authorisation process, Correla have made it easier for managers and employees to recognise great work or moments when colleagues have gone the extra mile.
To support financial wellbeing, a new Discounts programme has offered every employee the opportunity to save on household spending from supermarket shopping to holidays. Sitting alongside this, SmartTech™ has given employees access to interest- free loans for any electrical items they need to buy, spreading out the cost of purchase to make them more affordable, whether that’s an essential such as a broken washing machine or a more luxury piece of tech. An improved management dashboard now gives Correla the ability to quickly access analytics which provide an overview of usage of individual employee benefits and overall engagement with the platform across the workforce.
"One of the things that is important to us is simplicity and Reward Gateway delivered that. From implementation to go-live it was simple, straightforward and delivered really quickly."
What they achieved
The revamp of Correla’s employee benefits has delivered a significant uplift in platform engagement with an active user rate of 99%, a huge increase on the previous platform’s figures. Through Employee Discounts, Correla has helped its people save £23,000 on household spending in the last year with £30,000 spent through SmartTech™ in the same period.
The new Reward & Recognition tools are now the go-to method for managers to thank colleagues for their work. By measurably increasing the amount of recognition given and with £20,000 of reward delivered and redeemed in the last year, Count Me In has helped to strengthen Correla’s culture of appreciation.
Since the implementation of Count Me In, Correla has also witnessed a positive impact on its external customer satisfaction with its Net Promoter Score increasing by 18.5-point in two past two years, the second highest in the sector. This, according to the People Services leadership, has been significantly supported by the improved employee experience and engagement, enabled by working with Reward Gateway.
The People Services team isn’t just pleased with the level of spend and commercial impact but also by the fact that the employee benefits proposition is widely talked about among its people and makes a meaningful difference to financial wellbeing. Through the improved reporting and analytics, the team is better able to see the popularity and uptake of different benefits and monitor the performance of the platform as a whole.