Industry:
Retail
Number of employees:
7,500
Platform features:
Employee Discounts, Employee Communications, Recognition & Reward, Employee Wellbeing
How we helped:
From the start, Central Co-op made it clear they needed a system that could evolve over time. It needed to be scalable and simple for their internal team to change, test out initiatives and plug in new functionalities when the time was right.
“The ability to customise the platform ourselves has been a game-changer for us. It means we can tweak and fine-tune the look and feel of the system as we go along and create what we need, when we need it. It’s incredibly cost-effective and allows us to work in a much more fluid, dynamic way than before.”
Alongside this, the team are also benefitting greatly from the platform’s analytics dashboard and reporting functionality, giving them real-time, measurable insights into key performance indicators like employee engagement, spend and recognition. The Senior Reward and Wellbeing Manager meets with their Client Success Manager fortnightly to discuss big-picture strategy, go over engagement analytics and chat communication campaign ideas.
“We now have a number of the team who have access to the back end of the system. This is helping to bring our vision for the platform to fruition much quicker than we first anticipated. It’s great to have the ability to launch new content and send out important updates and communications to our entire workforce quickly.”
What they achieved:
Since launching in November 2022, Central Co-op colleagues have made impressive use of the platform features, particularly in its Holiday Buy scheme. In the first week, 435 colleagues used the scheme to buy more than £170k in holidays.
The company has seen over 43% of colleagues sign up to the hub, which is fantastic engagement considering its large population of deskless colleagues, and the fact the platform launched less than six months ago.
“We’ve got some great plans for the hub over the next two years. We’re already building our benefits centre, which will mean all colleagues can access information about their benefits in the palm of their hand, for the first time. In 2024, we’ll launch our Total Reward Statements for all colleagues, which will be the first time they will have all their rewards in one place!”
The recognition system has seen excellent uptake, with over 1,500 eCards sent between colleagues. The most popular recognitions are ‘Thank you for all your support,’ (30%) and ‘Thank you for doing a great job!’ (27%).
As a bonus and in recognition of their hard work, the Senior Reward and Wellbeing Manager at Central Co-op was recently awarded the Difference Maker of the Year award – Support Centre, thanks in large part to the launch of the platform, from the Society.
“The hub has allowed us to take our Employee Value Proposition to another level, and it’s great to finally have a one-stop shop for all our communications and recognition. Really, it’s never been so easy for our colleagues to engage with us as an employer. We can’t wait to see how things continue to evolve.”