Federica Silvi, Senior Implementation Specialist at global employee engagement company Reward Gateway, was awarded Customer Engagement Professional of the Year at the Engage Awards 2018, the second year in a row that a Reward Gateway employee won the award.
Throughout her work Federica embodies Reward Gateway’s core values, especially in her ability to work hard, push boundaries, and delight customers. In the past year, she helped 32 organisations begin their employee engagement journey by launching them onto the Reward Gateway engagement platform, alongside ensuring her team are up to date with the latest tech the company is using. Federica’s work delighted customers throughout the year resulting in an impressive NPS score of +90 for the year, the highest in the organisation.
Her work for Reward Gateway customers goes above and beyond and she continuously looks deeper into the customer journey for ways to improve it. From her research, Federica has lead two initiatives which have improved customers’ ability to use the Reward Gateway platform and to ensure they have the confidence to get the most out of their engagement solutions. These initiatives, including a masterclass on navigating the Reward Gateway engagement platform to tailor the tools to unique business needs, have been rolled out across the business with over 150 clients attending the sessions.
The Awards, organised by Engage Business Media, champion inspiring individuals and organisations who bring a new level of excellence to customer and employee engagement. The Customer Engagement Professional of the Year award highlights an individual who has proven to be a consistent role model for others to follow in their approach to customer engagement, to go the extra mile for customers, and being an example to inspire others.
John Wallbank, Head of People Engagement at Vale of Aylesbury Housing Trust noted on her and Reward Gateway’s work:
"It was a pleasure working alongside Federica in the run up to our Trust Rewards launch. We had a bold ambition of delivering a new, all inclusive benefits hub for the Vale of Aylesbury Housing Trust. Federica delivered the design and execution of the hub in just over three weeks.
“I was very impressed with Federica’s drive, her “can do” attitude and her positivity. It was a very short timescale but this was fully achieved with time to spare as Federica kept us all on track. Federica worked collaboratively with my team and she was a delight to work alongside. I have been impressed with the customer service of the whole team at Reward Gateway and Federica is a great asset in the team. I wish Federica every success in the future."
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About Reward Gateway:
Reward Gateway helps more than 1,800 of the world’s leading companies, in 23 countries, to attract, engage, and retain their best people with an employee engagement platform that brings employee benefits, discounts, and perks, reward and recognition, employee wellbeing and employee communications into one unified hub. Clients include American Express, Unilever, Samsung, IBM, and McDonald’s. For more information, please visit: www.rewardgateway.com/uk
About Engage Awards/Engage Business Media:
The Engage Awards showcase organisational excellence and also recognise individuals who have accomplished significant achievements within the customer and employee engagement market.